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MiVoice Office 250 Rel 6.3 Installation and Maintenance (T-MVO250-6.3-IM)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,118.75

The MiVoice Office 250 Installation and Maintenance (I&M) course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single, standalone MiVoice Office 250 system.


Date Location
Time Register
December 14 - 18, 2020  Virtual 9:00 am to 5:00 pm CT Register Now
February 22 - 26, 2021 Virtual  9:00 am to 5:00 pm CT Register Now 

Format: Remote-leader led

Audience: Technicians, installers, maintainers

Duration: Five days

Course ID: T-MVO250-6.3-IM



The MiVoice Office 250 Installation and Maintenance (I&M) course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single, standalone MiVoice Office 250 system.

You will gain comprehensive knowledge of the MiVoice Office 250 system, including the hardware, phones, and system features supported by the current release of software. You will also plan, program, and use unified voice messaging and voice processor applications.

This course qualifies new technicians with MiVoice Office 250 I&M certification with a practical exam and qualifies them for MiVoice Office 250 system support.

This course also qualifies technicians with Mitel CloudLink Gateway Installation with MiVoice Office 250 certification and qualifies them for Mitel CloudLink Gateway with MiVoice Office 250 support.

  • Prerequisites:



    ·         To get the maximum benefit from this course, the student should spend some on-the-job training time both prior to and after this course.

    ·         Students with no previous telephony or VoIP experience should complete the Voice and Data Technology Primer self-study course.

    ·         It is highly recommended that the student attends Networking 4 VoIP or have a current CCNA or CTP certification. The student must have a working knowledge of IP-based LANs, including routers, switches, DHCP, FTP, and Telnet. It is also important that the student is comfortable with PCs, including network configuration and IP utilities.


    Instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.

    Registration will be not accepted until the student has successfully completed the following:

    ·         E-911 Emergency Services Primer (NA only) Self-Study

    ·         MiVoice Office 250 Primer Self-Study

Equipment and Setup Requirements:

  • Students must bring their laptops to class. 

  • Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

    NOTE: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

    NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.

The following topics are covered during this training:

  • ·         Course resources

    ·         System installation

    ·         Basic system programming

    ·         Phones and devices

    ·         Analog, digital, and SIP trunks

    ·         Call routing tables

    ·         Unified voice messaging

    ·         Call forwarding

    ·         Automated attendant and call routing announcements

    ·         Scheduled time-based application router

    ·         Record-a-Call

    ·         Keymaps

    ·         Phantom extensions

    ·         Hot desking

    ·         Paging

    ·         Extension lists

    ·         Hunt groups

    ·         System users

    ·         Dynamic extension express

    ·         Web portals

    ·         Configuration and conference assistants

    ·         Automatic route selection

    ·         Dialing restrictions

    ·         Emergency calls

    ·         Troubleshooting

    ·         Output information

Additional Resource Materials in Appendices:

  • Upgrading the software
  • Unified voice messaging email synchronization
  • Private networking
  • Mitel CloudLink Gateway installation with MiVoice Office 250
  • Basic programming guide

Terms and Conditions:

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.