As hybrid services continue to evolve in the public sector, cloud computing and remote access allow organizations to improve public services.
Cloud adoption will continue to accelerate, but tailor-made approaches remain crucial.
Capgemini: 2022 Key Trends in the Public Sector
Many agencies in the public sector are expected to utilize artificial intelligence and process automation technologies to lower operating costs, reduce waste, and implement more efficient procedures.
Only 7 percent of government CIOs and technology executives have already deployed responsible AI, but 70% plan to do so over the next three years.
Citizens’ expectations are driving those in the public sector toward personalized digital services and transformation.
88 percent of public-sector leaders said that personalized services could benefit their sector.
Digital Leaders: Public Sector tech trends: 2022
Public-sector solutions that support these trends:
Connect people—remotely—with those tasked to educate, protect, and support them.
• Engage with the community while connecting people to services wherever they are.
• Add the right collaboration systems, and you can find the right talent.
Ensure students and government workers seamlessly collaborate in schools, at home, and in offices by securing
Wi-Fi/connectivity; support solutions with high-speed bandwidth; can include wireless infrastructure.
Safeguard sensitive data and access to resources and utilities.
Restrict access to secure areas; deploy facial recognition; use sensors to identify threats; protect students and staffs during in-person education or work.
Offer new technologies, but don’t forget to update the network upon which data travels.
Improve communications by more effectively leveraging video; enable students, parents, teachers, and government workers to connect anywhere.
IVR (interactive voice response)
Send real-time notifications to parents, students, employees.
AI (artificial intelligence)
Deploy smart-city technologies that provide services and solve problems for city-dwellers.